Santa Paws on Saturday!December 16, 2019
We want everyone to know that we are taking all precautions to keep our clients and their pets safe during this time of Covid-19. It is important to know that there is no evidence that pets become ill with Covid-19 or that they spread it to other animals, including people.
What You Can Do
If you are not ill, continue to interact with your pets normally practicing good hygiene during those interactions. This means wash your hands, keep your pets well groomed and regularly clean food and water bowls and bedding.
Out of an abundance of caution, it is recommended that those ill with COVID-19 limit contact with animals until more information is known about the virus. Have another member of your household take on pet care duties.
If your must care for your pet, then wear a facemask, don’t share food; kiss, or hug them and wash your hands before and after any contact with them.
What We Are Doing
In addition to our normal stringent cleaning protocols, we have added frequent daily cleaning of all door knobs, chairs, credit card terminals and basically anything that people can touch.
Our staff always washes their hands so that recommendation by the CDC has always been followed and will continue to be followed.
New Service Offerings
In order to keep everyone safe and allow for the recommended social distancing which will help decrease the spread of this virus we are offering the following options to our clients:
TELEMEDICINE FOR YOUR PET
Telemedicine consults for your pet are now available from the comfort of your own home.
You can schedule a Televisit appointment by calling our office or by texting a request through our Pet Desk App.
Learn more about our Televisit options below. We keep working to serve you better!
APPOINTMENTS & CURBSIDE
When you arrive for your scheduled appointment, please call to let us know of your arrival and remain in your car. A staff member will discuss your pet’s needs with you by phone and will come to your car and escort your pet into the hospital.
If you are leaving your pet with us for the appointment Dr. Taul will perform the exam and call you with the results and discuss any needed treatments. We will treat your pet and care for them until you return to pick them up. When you return to the hospital, please call to let us know that you have arrived. We will discuss your pet’s discharge instructions and bring your pet to your car.
If you remain curbside for the appointment you can join us in the exam room virtually using our Pet Desk app or if you would prefer, Dr. Taul will call you after the exam is complete and discuss his findings with you. After any needed treatment is provided, we can accept payment by phone and bring your pet back out to you.
DRIVE UP PRESCRIPTION AND FOOD REFILLS
Please call for any needed refills on prescriptions or food. We will prepare them for you.
When you arrive give us a call and remain in your car.
We will accept payment over the phone and bring your items right out to you.
Televisits & Telemedicine Options
You can schedule a Televisit appointment by calling our office or texting a request through the Pet Desk App. You will be given a time that Dr. Taul will call by telephone (or Facetime or Zoom meeting if that is preferred, pending the concern).
- Pictures and/or video along with any pertinent information and the primary concern for the visit can be sent by email to firstname.lastname@example.org or by text via the Pet Desk App.
- If Dr. Taul is comfortable with the diagnosis of the problem at the end of the call, you will be advised of the treatment needed which may include medications to pick up and/or home care.
- If lab testing or further diagnostics or in hospital treatment is necessary we will schedule an appointment for an In Hospital Evaluation following our current in hospital safety protocols.
The cost of the in hospital exam will be reduced by the cost of the Televisit if within a 72 hour window. In other words, you won’t be paying two examination fees if we were unable to resolve the problem via the Televisit.
We are currently exploring the possibility of other app based telemedicine opportunities that would streamline this service in the near future.
Our Hours of Operation
Our office hours will continue as normal. We are open from Monday to Friday 8 AM to 5PM. We are closed Saturday and Sunday.
Please know that we are here everyday to help you in any way that we can. We will continue to post updated information about this evolving situation to our Facebook page, here on the website and through email and text. As always, please give us a call anytime with any questions or concerns.