Our COVID-19 Response

What You Can Do

If you are not ill, continue to interact with your pets normally practicing good hygiene during those interactions. This means wash your hands, keep your pets well groomed and regularly clean food and water bowls and bedding.

Out of an abundance of caution, it is recommended that those ill with COVID-19 limit contact with animals until more information is known about the virus. Have another member of your household take on pet care duties.

If your must care for your pet, then wear a facemask, don’t share food; kiss, or hug them and wash your hands before and after any contact with them.

What We Are Doing

In addition to our normal stringent cleaning protocols, we have added frequent daily cleaning of all door knobs, chairs, credit card terminals and basically anything that people can touch.

Our staff always washes their hands so that recommendation by the CDC has always been followed and will continue to be followed.

New Service Offerings

In order to keep everyone safe and allow for the recommended social distancing which will help decrease the spread of this virus we are offering the following options to our clients:

APPOINTMENT OPTIONS

This past year has been full of difficulties and changes. We would like to thank you for your understanding and support during this time. As we move into 2021 we are excited to take steps to welcome our pet parents back into the exam room with their pets. At the same time we want to make sure that we are doing everything we can to take these steps based on recommended guidelines with everyone’s health and safety at the forefront of our decisions. Our lobby will continue to remain closed and we ask that you please call upon your arrival to the hospital. In order to best meet the needs of our clients and patients we have the following appointment options available:

Curbside Service with Hospital Admit. You will leave your pet with us and we will care for them until your return. During that time we will call you to discuss exam findings and perform any needed treatments. Upon your return we can discharge your pet over the phone and bring them out to your car.
Curbside Service. We will escort your pet into the hospital and care for them while you remain in the parking lot in your car. You are welcome to join in the exam virtually or the doctor will call you to discuss your pet’s condition and any needed treatments. At the conclusion of the appointment we will discharge your pet over the phone and bring them back to your car.
In Room Service. In order to safely provide this option we will require that only one pet parent may accompany their pet for the exam. You must answer a few health questions and have your temperature taken, wear a mask and maintain social distance by remaining in designated seating while in the exam room. As our lobby is closed, at the completion of your visit we will check you out in the exam room and escort you to our side exit door.

We thank you for your support, understanding, and trust in us to care for your precious pet. If you have any questions or concerns please do not hesitate to call or text us. We are here for you.

DRIVE UP PRESCRIPTION AND FOOD REFILLS

Please call for any needed refills on prescriptions or food. We will prepare them for you.

When you arrive give us a call and remain in your car.

We will accept payment over the phone and bring your items right out to you.

Our Hours of Operation

Our office hours will continue as normal. We are open from Monday to Friday 8 AM to 5PM. We are closed Saturday and Sunday.

Please know that we are here everyday to help you in any way that we can. We will continue to post updated information about this evolving situation to our Facebook page, here on the website and through email and text. As always, please give us a call anytime with any questions or concerns.

Santa Paws on Saturday!

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